Privacy Policy

Our Privacy Policy

Last updated: October 2, 2026

Who we are

Calgary Contents Ltd. (“Calgary Contents”, “we”) is a contents restoration company at Unit 145, 1610 104 Avenue NE, Calgary, Alberta T3J 0T5. This policy explains how we collect, use and protect personal information, in line with Alberta’s Personal Information Protection Act (PIPA) and, where it applies, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

When you contact us by phone, email or our contact form, we collect the details you give us, such as your name, email address, phone number, address, postal code and information about your loss or inquiry.

When we work on a loss, we also collect information needed to deliver our services and support your claim, such as your insurer, claim number, adjuster and contractor contacts, and an inventory of your contents, including photographs.

When you visit our website, we collect technical information such as your device, browser and the pages you view, through the tools described below.

How we use it

We use personal information to respond to your inquiries, provide our services, coordinate with your insurer, adjuster and contractor, invoice for our work, improve our website and meet our legal obligations.

When we share it

We share personal information with your insurer, adjuster and restoration contractor where needed to deliver our services and process your claim, with service providers who host our website and deliver our email on our behalf, and where the law requires it. We do not sell personal information.

Website tools and cookies

Our website uses Google Analytics to understand how visitors use the site, Google reCAPTCHA to protect our forms from spam, embedded Google Maps and YouTube content, and a widget that displays our Google reviews. These services may set cookies and process data under their own privacy policies. You can block or delete cookies in your browser settings.

Storage and security

We protect personal information with reasonable physical, administrative and technical safeguards, and keep it only as long as we need it for the purposes above or as required by law. Some of our service providers may store or process information outside Alberta or Canada.

Your choices and rights

You can ask to see or correct the personal information we hold about you, or withdraw your consent to its use, subject to legal and contractual limits. Withdrawing consent may affect our ability to provide services. If you have concerns about how we handle your information, you can also contact the Office of the Information and Privacy Commissioner of Alberta.

Contact us

Questions about this policy or your personal information can be sent to info@calgarycontents.com or (403) 407-0208.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.